Refund policy

Create customer account & process a return

🎁 Returns & Exchanges

We want you to love what you bought—but if something’s not quite right, we’re here to help!

✨ Damaged or Defective Items

If your item arrives looking a little worse for wear, we’ll happily replace it! Just send us an email at hello@confettigiftandparty.com with photos of the item and packaging, and we’ll make it right.

🔁 Returns

You have 14 days from the delivery date to request a return. Items must be:

• Unused and in their original condition

• In the original packaging

To start a return, log into your account or email us for help.

Please note:

• Return shipping costs are the customer’s responsibility and are non-refundable.

• If you use our return portal, the return shipping cost will be deducted from your refund.

• If your original order qualified for free shipping, the actual shipping cost will also be deducted from your refund.

🚫 Non-Returnable Items

The following items are not eligible for return:

• Sale or clearance items

• Seasonal or holiday merchandise after December 10th

• Perishable goods

• Custom or personalized products

• Confetti Gift & Party gift wrap

• Gift cards

Holiday Note: Holiday items must be returned and received by December 15th to be eligible for a refund.

📦 Return Shipping Address

Please send returns to:

Confetti Gift & Party
4851 Rice Mine Rd NE, STE 120
Tuscaloosa, AL 35406

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, just to be safe!